Discreet Packaging
Cloud-9 respects our customer’s privacy. Everything we ship will be in plain cardboard boxes, no indication of contents of box, with the exception of “fragile” and “lithium battery” labels.
Cloud-9 reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders.
We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
Free Domestic Shipping
We offer free domestic shipping for on all orders over $50, and free expedited shipping on all orders over $250 (1).
We ship everywhere in the 48 contiguous states, Hawaii and Alaska and foreign shipping will be handled on a per case basis.
Shipping
Please note that shipping time does not include the processing time for packaging and creating orders. If placed before 10am EST, the majority of orders are shipped the same day. However, delays occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Orders are not shipped on U.S Holidays and other instances in which the carriers are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped via USPS, UPS, or Fedex. We offer a variety of shipping options with these carriers. Tracking numbers are sent out via email once the package is received by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.
Broken items and returns
ALL packages that contain merchandise broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Cloud-9 and the customer. Broken packages must be photographed and documented before a return label will be sent. Cloud-9 must be informed of damage within 24 hours of customer receipt of package. Cloud-9 may decide at our discretion to advise disposal of broken merchandise.
Our primary concern is a satisfied customer that will return to our store, to that end we will remedy this issue as soon as we possibly can.
IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS.
If for any reason within 24 hours of receipt of your items you are dissatisfied your order, and would like to replace an item, please make sure to send an email to customerservice@cloud-9curiosities.com before sending out your return so that our team can be prepared to process your return.
Make sure to include with your return:
Your order number
The unused item
If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit.
All returns (with the exception of broken items) will be issued store credit for the returned piece. Customers must pay shipping and handling.
Need to return an item?
https://cloud9curiosities.net/return-policy/
- In some cases products will be shipped directly from supplier, free shipping or free expedited shipping may not apply, will be noted in description.
